At Nour Handyman Services Ltd (“we,” “our,” or “us”), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. Please read this policy carefully to understand your rights and how we handle your data.
Information We Collect
We collect different types of information to provide you with our services effectively and improve your experience.
Personal Information
This includes any information you provide directly to us, such as your full name, email address, phone number, mailing address, and other contact details. This information is collected when you contact us, request a quote, book a service, or subscribe to newsletters.
Technical and Usage Data
When you use our website, we automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages visited, time spent on the site, and other interaction data. This is primarily collected through cookies and similar tracking technologies to help improve our website’s functionality and user experience.
Communication Data
Any communication you send to us, including emails, messages, or feedback, is collected to respond to your queries and improve our services.
How We Use Your Information
Your information is used to ensure we deliver high-quality, personalized services and communicate effectively.
- To provide, operate, and manage our services and website
- To process your service requests, bookings, and inquiries
- To communicate important updates, offers, and service-related information (only if you opt-in)
- To improve our website functionality, services, and customer experience
- To analyze website traffic and usage patterns to optimize performance
- To comply with legal requirements and protect our business interests
Legal Basis for Processing Your Data
We process your personal information based on the following legal grounds:
- Consent: When you explicitly agree to share your data for specific purposes, such as receiving newsletters.
- Contractual Necessity: To fulfill our obligations when providing you with requested services.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: To conduct our business responsibly, including improving services and ensuring security.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site usage, and deliver personalized content. You can manage cookie preferences or disable cookies through your browser settings, but this may affect some website functionalities.
Sharing and Disclosure of Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in business operations, such as:
- Payment processors
- IT and hosting providers
- Marketing and analytics services
All third parties are obligated to maintain the confidentiality and security of your data and may only use it for purposes we authorize.
We may also disclose your information if required by law or to protect our legal rights and interests.
Data Security Measures
We implement comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or misuse. Our team regularly reviews these safeguards to maintain a high level of protection. Despite these efforts, no online transmission or storage method is completely secure, so we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including:
- Providing services to you
- Complying with legal obligations
- Resolving disputes
- Enforcing our agreements
Once data is no longer needed, it will be securely deleted or anonymized.
Your Rights Regarding Personal Data
Depending on your jurisdiction, you may have the following rights concerning your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to update inaccurate or incomplete data.
- Deletion: Request deletion of your data where applicable.
- Restriction: Limit how we use your data.
- Objection: Object to certain data processing activities.
- Portability: Receive your data in a portable format.
- Withdraw Consent: If processing is based on consent, you can withdraw it at any time without affecting prior processing.
To exercise any of these rights, please contact us at nourhandyman100@gmail.com. We will respond within the timeframes required by applicable laws.
Links to Other Websites
Our website may contain links to third-party websites for your convenience. We do not control these sites and are not responsible for their privacy practices. Please review their privacy policies before sharing any personal information with them.
Children’s Privacy
Our services and website are not intended for children under 18 years of age. We do not knowingly collect personal data from minors without parental consent. If you believe we have collected such information, please contact us immediately so we can remove it.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We encourage you to review this policy regularly. Significant updates will be posted on our website with an updated effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Nour Handyman Services Ltd
Email: nourhandyman100@gmail.com
Phone: +1 604-621-8229
We appreciate your trust and are committed to protecting your privacy and providing excellent service.